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Understanding the roles of the IT Director and the CIO
The IT Director is the head of the IT department where their primary role is to oversee the daily tasks and operations. Under the guidance of the CIO, the IT Director maintains adherence to company standard operating procedures (SOPs) and defined support processes. In other words, the IT Director is responsible for keeping systems up and running according to the company’s needs.
Examples of an IT Director’s responsibilities include oversight of support services, staff management, IT asset lifecycle management and likely some project management.
The CIO, while likely capable of accomplishing the tasks associated with the IT Director, is responsible for the strategic technology planning for the organization. The CIO typically reports to the CEO. The CIO develops and improves strategic planning, process, and procedure related to the organization’s technology. The CIO also participates in new technology initiatives and evaluates their impact on the business.
Examples of a CIO’s objectives may include increasing automation, improving data security and control, as well as monitoring pertinent industry technology trends.
Leadership contributions of the IT Director and the CIO
The role of the CIO and the IT Director are similar in that both are involved in technology leadership for the organization. There is also a significant difference between the strategic and tactical value that they each bring to the leadership team. For example, the IT Director may report on problematic technology or support challenge specifics. The CIO will communicate the company’s current and future technology situation in such a way that the executive team can understand. The CIO can evaluate and explain the causes behind the technology challenges described by the IT Director and what corrective options are available.
The value of a CIO
The CIO possesses a variety of responsibilities including budgeting, security, audits, disaster planning, and strategic planning. The CIO acts as a trusted advisor to the executive leadership team and participates as key decisions are being considered.
The largest contribution of the CIO is usually around strategic planning and oversight of new technology initiatives. Careful analysis of company needs, efficiency gains and return on technology investment enable the CIO to provide appropriate direction for the company.
A highly regarded CIO has the industry experience and knowledge needed to benchmark against other companies in the same industry and highlight areas for potential improvements.
Many businesses cannot afford and may not require the full-time services of a CIO. However, executives may need and desire the forward-looking skills that an IT professional can offer. A fractional, virtual, or outsourced CIO can often provide the guidance needed for the company at a fraction of the cost. In as little as a few hours per week, a fractional CIO can become a trusted advisor to the CEO, offering key business technology advice needed to control the direction of the organization.
At Serenity Solutions, our goal is to take the stress off of senior management to help your IT department be successful.
Get the right equipment. Get enough equipment. Stop overbuying.
Negotiate contracts for organizations with favorable outcomes.
IT Policies & Procedures
Streamline your business’s day-to-day operations with customized policies and procedures.
Interim CIO / Shared CIO
Provide managed IT services on a schedule to fit your need and your budget. Provide executive leadership to effectively manage your existing IT staff. Don’t have an IT staff? We bring in an IT staff to help facilitate and backfill who you need when you need them.
Advise your business on significant infrastructure upgrades, from security to EMR and more.
Third Party Negotiations
Work with third party consultants so you don’t have to.
Build Tier 4 data centers, head your cyber security initiatives, and microsegment to lock down security.
Managed and direct process
We’ll analyze your infrastructure. How are you spending your IT dollars? What equipment do you have that you don’t need or needs replacing…efficiently?
We’ll make a plan to trim the fat, and Serenity Solutions will act as your contract negotiator…because that’s what we do.
Execution & Implementation
We will take the reigns in implementing the plan, including training, negotiating, and more. You sit back and save.
From Chad jeffrey
Executive level project management from experience and success.
IT is important. Hire someone who gets it.
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